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Shipping and delivery policy

Ealingbaby.com ("we" and "us") is the operator of (https://www.ealingbaby.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping time and costs

Shipping time varies by the destination address; the average time is 3-7 business days. Faster shipping options are available at additional costs, check offers at checkout. We have created an efficient order processing and shipping system to make sure your purchase reaches you as quickly as possible. 

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Order handling time

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. The same day order processing cut off time is 5:00PM Pacific time on working day. All orders placed with us will be shipped from our warehouse within 1 - 2 business days.

Us Domestic Standard shipping

Us domestic shipping address except Alaska, Hawaii and Puerto Rico:  Orders under $35 with weight under 5Lbs, shipping rate is $5.00, weight from 5Lbs to 70Lbs shipping rate is $15.00. Orders $35 and up get free shipping.

An additional $3.00 will be added to all orders shipping to Alaska, Hawaii and Puerto Rico.

Transit Time Domestically

In general, domestic shipments are in transit for 3 - 7 days

Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box / Military Address Shipping

We are able to ship to military addresses using USPS/UPS service. Be advised that orders shipped to military bases require special processing and will take longer to both ship and be received.

Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and contact us. If the parcel has been delivered without you being present, please contact us with next steps.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Customer service

For all customer service enquiries, please submit an enquiry at Contact Us.